Great service and product
Personalized Champagne Flute Glass Set - "Classic"
I ordered this for a gift. I thought it said it would ship in 3 - 5 days. It took approximately 2 weeks. I received no info until I sent an email regarding my purchase. The reply said it would ship the next day, which it did not. My husband loved the knife but it was too late for his birthday. I was disappointed, but the actual gift was a big hit!
I ordered an engraved pocketknife for my son, the actual engraving was fine, but the knife would not lock in the open position, making it unsafe to use and I would definitely not give it to my son like this. I reached out via phone and left a message explaining my situation - no response. I submitted my situation through the website - no response. This was not cheap, so I at least expected a replacement. Not impressed in the least with their lack of customer service.