I ordered this for a gift. I thought it said it would ship in 3 - 5 days. It took approximately 2 weeks. I received no info until I sent an email regarding my purchase. The reply said it would ship the next day, which it did not. My husband loved the knife but it was too late for his birthday. I was disappointed, but the actual gift was a big hit!
I ordered an engraved pocketknife for my son, the actual engraving was fine, but the knife would not lock in the open position, making it unsafe to use and I would definitely not give it to my son like this. I reached out via phone and left a message explaining my situation - no response. I submitted my situation through the website - no response. This was not cheap, so I at least expected a replacement. Not impressed in the least with their lack of customer service.
I bought this based on its description and good price. Initially I was impressed with the quality but soon noticed that the knife wasn’t very sharp. Unfortunately I left a solid review before noticing the sharpness issue and before messaging customer service. I contacted them 4 times with no reply. I was willing to keep the knife but just wanted them to help fix the sharpness issue. If this is how they run their business I would recommend staying away from this knife and especially this company.
My grandson loved the pocketknife with his name on it! It was his favorite gift. He will use it on his Boy Scout camping adventures.