Below are some common concerns customers may have before making a purchase. If you have an additional questions feel free to email: info@MAISONCUSTOM.com

99% of MAISONCUSTOM orders leave the warehouse within 24 hours. Once shipped, time in-transit will depend on your location and which carrier we used. Most orders are delivered within 3 to 8 business days.

Since of all the items at MAISONCUSTOM are sold personalized, they cannot be returned. Rest assured, we do have a 100% satisfaction guarantee though.

Although we do not accept returns, MAISONCUSTOM will do everything in its power to make sure you are satisfied with your order. If you are unhappy with the item you received please reach out to info@MAISONCUSTOM.com and we'll do our best to make it right.

Do not worry, the instant customization tool may not work 100% of the time. You can continue with your order and we'll reach out to you to make sure the design is done properly before we engrave it.
Please note the previews are only for illustration purposes. The actual product you receive will look much better. The tool we use to display instant previews cannot be accurate 100% of the time, it just to give you a rough idea of the end product. But before we personalize your item, we make sure it'll come out looking perfect. That means we take the time to make any adjustments necessary, for example centering it properly, fixing spacing and sizing issues, etc.
MAISONCUSTOM does not offer any coupon codes. We believe in fair transparent pricing. We only carry quality items and have a stringent quality control department. All of the personalization and engraving is done in house, the items are hand-finished which makes for a premium product that cannot be discounted.
We do not. MAISONCUSTOM has a flat rate shipping fee of $15 to USA and Canada. It is $15 no matter what you order, and how much quantity. From time to time, we do offer a free shipping promotion. Make sure you subscribe to our newsletter and follow us on social media to take advantage when it happens.
MAISONCUSTOM is open to offering bulk pricing for orders of over 10 pieces (of the same item/design). For example, for corporate gifting, weddings, bridal showers, bachelor parties etc. Please reach out to info@MAISONCUSTOM.com with your inquiry.
We are based in both Champlain, NY, USA and Montreal, QC, Canada.
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