Shipping & Returns Information


MAISON CUSTOM is experiencing a massive increase in sales and we are working around the clock to ship in a timely manner. 

Christmas delivery cutoff date is November 29th. Any orders placed on or after November 29th most likely won't be received before Christmas unless the Guaranteed Christmas Delivery shipping option is purchased at checkout.

Thank you for your support.

Shipping Costs and Delivery Times

MAISONCUSTOM currently only ships to the USA and Canada.

Shipping cost is a flat rate of $15. All orders over $100 ship for free.

Please allow 5 to 7 days for your order to ship.

Delivery can take 2 to 7 business days depending on where you order from.

We ship orders from USA and Canada depending on where you are located.

MAISONCUSTOM works with a variety of shipping couriers and delivery companies including the ones listed below. We automatically send out the order with the best option available. 

Shipping Companies

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Keep in mind tracking information will be updated online one (1) business day after your order has been shipped.


United States
There are currently no taxes or duties charged to orders delivered in the USA. 

For orders that are placed within Canada, customers will be charged federal and provincial sales taxes -- these depend on which province the order is being shipped to.

If it's been 7 business days since you received a tracking number and your order still hasn't arrived, please send an email to

Please note, due to the nature of personalized products, MAISONCUSTOM does not offer returns. We do have a 30-Day 100% Satisfaction Guarantee meaning we will do everything we can to make sure you are happy with your order. If you have any issues with an item you have received please reach out to within 30-days so we can make it right.