FAQ

Below are some common concerns customers may have before making a purchase. If you have an additional questions feel free to email: info@MAISONCUSTOM.com

How long will it take to receive my item?

99% of MAISONCUSTOM orders leave the warehouse within 24 hours. Once shipped, time in-transit will depend on your location and which carrier we used. Most orders are delivered within 3 to 8 business days.

What is your return policy?

Since of all the items at MAISONCUSTOM are sold personalized, they cannot be returned. Rest assured, we do have a 100% satisfaction guarantee though.

What is your 100% satisfaction 30-Day guarantee?

Although we do not accept returns, MAISONCUSTOM will do everything in its power to make sure you are satisfied with your order. If you are unhappy with the item you received please reach out to info@MAISONCUSTOM.com and we'll do our best to make it right.

I'm trying to customize an item but it looks messy?

Do not worry, the instant customization tool may not work 100% of the time. You can continue with your order and we'll reach out to you to make sure the design is done properly before we engrave it.

Will my custom design look exactly like in the preview illustrations?

Please note the previews are only for illustration purposes. The actual product you receive will look much better. The tool we use to display instant previews cannot be accurate 100% of the time, it just to give you a rough idea of the end product. But before we personalize your item, we make sure it'll come out looking perfect. That means we take the time to make any adjustments necessary, for example centering it properly, fixing spacing and sizing issues, etc.

Do you have a coupon code?

MAISONCUSTOM does not offer any coupon codes. We believe in fair transparent pricing. We only carry quality items and have a stringent quality control department. All of the personalization and engraving is done in house, the items are hand-finished which makes for a premium product that cannot be discounted.

Do you offer free shipping?

We offer free shipping on orders over $100. MAISONCUSTOM has a flat rate shipping fee of $15 to USA and Canada for orders under $100.

Do you offer quantity discounts?

MAISONCUSTOM is open to offering bulk pricing for orders of over 10 pieces (of the same item/design). For example, for corporate gifting, weddings, bridal showers, bachelor parties etc. Please reach out to info@MAISONCUSTOM.com with your inquiry.

Where is MAISONCUSTOM based?

We are based in both Champlain, NY, USA and Montreal, QC, Canada.