I have ordered from your website twice, both times it was gifts and I ordered a month before the date I needed them. I was pleased with the communication with the first order but it was excuses because of the postal strike which hadn’t affected any other orders from other companies. The second time I had to reach out and ask where my order was and was told that the machine used to make that product was broken. I felt I should have been contacted so I could have cancelled the order and had a gift for my husband when I needed it. I am super upset that priority shipping for free was the only thing that was given to make up for this. I am a small business supporter and after the first bad experience was willing to try again but with no one seeming to care if you still have my business, I won’t order again and will definitely not recommend your business. It is too bad because I am a loyal customer when I feel that my business is appreciated.
The easy ordering to prompt great delivery and over all quality of the product. Thank you! I’m very happy with everything. It was a great gift and they like it too!
5 star rating! I love the look of the firefighter on the decanter and glasses.
It was easy to order and was completed even before the promise timeline.
This is the second time I have ordered from you and you have never disappointed me. Our friend is going to live it.
I'm also thrilled you are a Canadian company 🇨🇦
I’ve emailed you multiple times regarding the birthday gift that arrived broken, even though I insured the package. Nobody has responded regarding the same to any of my initial emails or emails regarding the broken items
