I am finally looking at the butcher block cutting board I ordered in December as a Christmas gift. It looks beautiful! It has not yet been given to the intended giftee. I cannot comment on the usability, durability etc. I have confidence it will exceed the expectations of the end user and will be a treasured family heirloom. It appears exactly as ordered. I am very happy to buy from a small, local business. I expect my son-in-law will be equally pleased about that and will love this custom product. So far I am satisfied with what I see! Delivery missed Christmas but was sent shortly thereafter. I can't wait to finally give this gift!
My only problem was communication. There was no confirmation about my personaliation design choices. I reached out and when I also feared no delivery by Christmas I sent an address change request because I would be travelling. All went unanswered, resulting in my gift being retrieved by a neighbour and held until today. This gorgeous artisan gift will finally be given early in February!!!!
Try and communicate/respond. I wish your business great success. For me, I kept a trust in you and all is well that ends well!!
Sincerely
I spent nearly $300 on a cutting board plus expedited service that I didn’t receive for nearly two months. After a couple weeks past and I still hadn’t received an update on my “expedited” order, I emailed customer service MULTIPLE times before ever hearing back. After over a month, they finally got back to say that the product I ordered had been out of stock. WHY WASNT THAT COMMUNICATED AT THE TIME OF THE ORDER?? Why did it take so long to tell me something so simple? The expedited fee was also a waste, because I paid that to get my order within a week or two and it took NEARLY TWO MONTHS. I emailed customer service AGAIN asking for my expedited fee to be refunded since this company did not deliver the product even remotely close to the timeframe that it was supposed to, and I’m once again met with silence. I do not like to leave bad reviews for small businesses, but this one is warranted. The cutting board I finally revived is fine and nice but the bad experience leading up to this unfortunately ruined this company for me.
It took awhile but my knife arrived.
The personalized carving board is lovely! Pics don't do it justice. I would buy this again for other family members as gifts.
The knife looks great I did have to sharpen it but the looks are nice engraving is nice