Based on 853 reviews
The Arched - Walnut - Large
Enrique Rosales 6/28/2024

Looks great

Product was poorly done. Terrible customer service. Would not buy from company again.

Product was poorly done. Terrible customer service. Would not buy from company again.

Perfect gift!

I just received my boyfriend’s BBQ set and it’s so nice! The wood is really sturdy and the engraving is perfect! I can’t wait to go or it to him and the customer service was super helpful when I had questions.

Barbecue utensils

Tools in the box were very dirty and look used.

Custom BBQ Cutting Board
Ashley Campbell
Horrible Customer Service


This was my 1st time shopping with your website and will be my last. It took over a month to receive my order and within that time I wrote several emails that no one responded to and also no one answered the phone ever. Many times I thought your website was a scam because the lack of communication. Once my order finally arrived the cutting board was a lot smaller than expected. After waiting that long wasn’t that impressed with the end result. I love supporting small businesses but your customer service needs a lot of work. Due to that I won’t be shopping with you again.

The Groove - Walnut - Small

Product was done poorly, terrible customer service

The engraving on the wood wasn’t centred at all. Contacted them via email multiple times and called their number 5+ times and never got a response. Do not shop here as they have 0 customer service. Never buying from here again.

Excellent quality of work and attentive attitude to the client

I planned to give a gift from a personalized BBQ tools set and a Cutting board. I made an order on the website three days before the event. And this gift managed to arrive! Moreover, when filling out the delivery form, I did not check my address, which was the old one by default on my laptop and arranged the delivery. But after I wrote to customer support, they changed my delivery address, and the package was delivered accurately and on time. Also, the website is very convenient and informative. The cutting board is of high quality and beauty and looks great, even better than the photo on the website!
Most importantly, the person for whom it was intended really liked the gift! Thank you very much for your work! I would happily use your services in the future and would confidently recommend them to others.

Better than expected- very happy with it

Quick to receive and Beautiful

I placed an order for a personalized decanter and 2 glasses on Thursday night and received it today (Tuesday afternoon). I was worried that it wouldn't get here on on time but 3 business days is crazy! So impressed! This is for a friends 40th and he's going to love it. It looks amazing and can't want for him to see it.

The Decanter - Milan
Melon Mapfurira
True to picture

My spouse loved his (belated) birthday gift, the personalized decanter actually exceeded my expectations. The two complimentary wine glasses were a great addition, keep it up. .

However, the order came in a little bit late than anticipated after a couple of 'unresponded to' emails.
The courier (FedEx) also did not make it any better by poor communication in relation to delivery times yet this was supposed to be an expedited shipment. I eventually had to travel to their offices to collect my long overdue delivery.
My advice - be responsive to emails and use effective courier services. Overall the purchased item was great and is a treasured piece in our home

The Arched - Maple - Large
Annemarie Rosciano
Beautiful Cutting Board

The workmanship was excellent on the cutting board I had it personalized and the newly engaged couple loved it

Wonderful workmanship!

I am so pleased with the fantastic cutting board that I received from Maison Custom. This will definitely become a treasured keepsake!

Custom BBQ Cutting Board

walnut cutting board with name

This Board was a gift for our friend who just moved into a new home. They absolutely loved it! workmanship and the engraving was beyond beautiful! Thank you great company and customer service

Beautiful Workmanship!

I am beyond happy with the personalized cutting board I ordered. It was for our nonprofit board chairman and quality is a must! Maison Custom did not disappoint. Thank you so much for your great quality, excellent customer service, and reasonably-priced product.

Beautiful cutting board

I purchased this cutting borad as a wedding gift. The engraving and design are absolutely beautiful. I think my nephew and his new wife will be very happy with it. It appears to be of very good quality so they should get many years of use from it.

Great board

Excellent product

Perfect Gift for Father of the Groom!

This custom BBQ set was a perfect gift for the Father of the Groom at my daughter’s wedding! Madison custom did a great job and I would definitely recommend them to my friends and family!

Excellent product

Worked with me for a personal design and followed through in time before my deadline.

good quality

nice product
my huband was happy

The Decanter - Milan
Janis Fratamico
Beautiful decanter

Arrived quickly and looked gorgeous. Perfect personalized 21st birthday gift.

Great purchase!

I’m extremely impressed with my purchase & with the awesome customer service of Maison Custom. I bought the personalized decanter and glasses as a gift and the recipient loved it! I knew what template I wanted to use right away however when adding the name with the template, the name ended up being too long and didn’t fit properly. I sent the proof to the customer service team asking if we could use a smaller font for the name and they responded almost immediately to ensure that they would adjust the text size. I was a bit hesitant but made the purchase anyways. Opened up the parcel when it arrived and sure enough, the name fit perfectly! Thank you Maison Custom, I will definitely be ordering from here again!

Beautiful Product

I ordered an arched maple board with my mother’s favourite pie recipe on it to give to our daughter. The quality is beautiful and it will be a treasured keepSake