Reviews

Based on 810 reviews
96%
(774)
3%
(25)
0%
(3)
0%
(0)
1%
(8)
Defective product, no reply from customer serv

I received my customized cutting board, and the stain was clearly not done correctly. It appeared it had been sanded around the engraving and then not fixed. I've emailed multiple times with no response. I called and spoke to someone who said I'd get a reply from my email within a day (it's been weeks now), called again and left a voice mail. Still nothing. It is very disappointing because it was a gift for a friend for a retirement party that has come and gone. I hate to have to go public like this, but it's a last resort to try to get this resolved

Gorgeous Cutting/Charcuterie Boards

I ordered three engraved cutting/charcuterie boards, from Maison Custom, for my siblings birthdays. I placed the order on June 3/24. I contacted them just to ensure that the image, that I wanted engraved on the boards, had been received. The gentleman I spoke with ensured me the image was okay and apologized for the delay but explained they were crazy busy due to a social media post (which had gone viral) and Father’s Day just around the corner. I explained that I wasn’t in a rush for the boards and thanked him for his help. A few days later, I received an email from Maison Custom indicating that my shipping had been upgraded and I would receive my items Monday, June 17, 2024. The boards were delivered before noon on June 17th. They were well packaged and absolutely gorgeous. The two recipes (one in our grandmother’s writing and the other in our mother’s handwriting) look fabulous and are a touching reminder of two amazing women who mean the world to us. I can’t wait to give them to my siblings - they will be thrilled.
Thank you Maison Custom for creating such a beautiful, unique and useful gift.

Engraved Charcuterie Board

A beautiful, dark walnut charcuterie board personalized with friends’ names. Very pleased with the product - it will make a lovely gift. Highly recommend.

Great gift!

Purchased as a gift for a recently married couple. They loved it!

Amazing

My husband is extremely hard to shop for I got him the cuatom bbq set with box the craftsman’sship was impeccable very detailed and beautiful. I will definitely be coming back for more items! Thank you so Much for making my husbands Father’s Day great

Exceptional quality

Maison Custom produced a beautiful custom charcuterie board for us. The finished product exceeded our expectations, and was produced exactly to our specifications. We will definitely be ordering custom gifts from them in the future.

Terrible customer service. First order received was defective, the customization was faded and illegible. I wrote an e-mail including a picture of the defective item and they responded that they would be happy to replace it and ship another out as soon as possible, as I needed it on time for a friend’s birthday present. I thought that was great, but the replacement item never arrived and they stopped returning my e-mails altogether. I will never order from them again.

True Words from the Business

All the words in the advertisement for the special decanter with name on it were true. The decanter is lovely. The print is great. And as promised it was here before Father's Day. My son loved it.

It was beautiful, my husband loves it. Perfect gift!!

Great Father’s Day Gift!

Love the custom grill set I got for my husband for Father’s Day! He loves to grill and this kit is special, great quality and unique. Pricing was totally reasonable, shipped when expected and perfect selection when shopping for the man who literally has everything! Highly recommend!

This was a gift and the person I gifted it to ABSOLUTELY loved it.

Wedding gift and they loved it

The Barrel - Personalized American White Oak Aging Barrel

Everything was perfect! It is so beautiful! My boyfriend was very happy with it! I recommand!

Madison bottle

Great service….as advertised…..arrived for Father’s Day.
They checked with me because of an odd spelling…they didn’t want to make a mistake….that told me they are a caring company.

S
The Decanter - Milan
Samantha Hill
Perfect!

I got this gift for my husband and it was absolutely perfect! I had questions and they got right back with me. Customer service was fantastic!

D
The Decanter - Milan
Diane Gibson
Great 40th Birthday Gift

Not knowing what to get someone that has every thing. This personalized decanter and glass set was perfect. As a bourbon guy my cousin loved it!!

Great purchase

Bought as a birthday gift for my father and he loved it. Very happy with the purchase!

R
The Handle - Cherry
Raelene Boyle
Order not received

I have been waiting for the item I ordered since April 20/24. Still no sign of it

Great quality!

Received the custom whiskey decanter and glass set I ordered for my husband and they are perfect! The quality of the glass etching is beautiful and the set is gorgeous. It feels to be high quality and he can’t wait to use it.

Personalized Cutting Board

I am extremely happy with the cutting board personalized with my mom’s hand-written recipe. I ordered the arched style made from cherry wood. The quality is excellent.
The only thing I wish I had realized was that the writing would be exactly as on the recipe card. The card had some graphics so the recipe title and first few lines are not centred. I will know better for next time.
This board will go to my niece for a wedding gift and I plan to get one for my daughter for her shower. They will love getting such a special gift with their nana’s hand-written recipe.

Happy with product. Just disappointed in length of time it took & timely communication. Ordered your etched cutting boards a few years back & very satisfied. Would order again . 👍

The Butcher Block - Walnut - Large

Totally love it!!

Great gifts!

I’m very happy with the products, service and value for the price. Definitely will be shopping here again!

Cindy

Omg! It’s absolutely Beautifully Amazing! Love it!!! I rate it more than 5 stars. Thank you so much for making its so beautiful and so promptly. I will definitely be back to purchase more and will recommend you to everyone.