Hi there, I have to be honest here, I was not contacted whatsoever once I placed my order for a custom cutting board for my mom's 60th. I asked/paid for rush shipping, yet still no one said a peep, zero email, nothing. I called the phone number a day later, and a person who seemed to semi-care said that they were working on it and not to stress. Then, one week later, my moms birthday is TWO DAYS away. No cutting board, no shipping info. I called again, feeling like a bothersome person, and a semi-caring person once again said "oh, oops, we'll send that right away" as if my product was an after-thought. Thankfully they rushed the shipping, I received the product, and it was exactly as promised, and BEAUTIFUL. But I had to cross my fingers the entire time, because I received zero images of the layout, I received no verbal contact, I received very minimal reassurance. I basically had anxiety from the moment I ordered until the moment it was in my hands lol. I find this experience strange because the company overall seems to be rated very highly. Either way, very beautiful product, not sure if I'd go through it again though!